Policy Page

SMS Messaging Privacy Policy

Sonder therapy is committed to maintaining the privacy and confidentiality of you personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we collect, use, and protect personal information when communicating via SMS messaging.

 

Collection of Personal Information:

We collect only the personal information necessary for providing SMS communication services, which may include your phone number, name, and any contact shared in the SMS messages. All information is gathered with your explicit consent and for the purposes described in the policy.

 

Use of Information:

Your personal information will be used solely to facilitate and enhance SMS communication related to scheduling therapy services provided by Sonder Therapy. It will not be used for any secondary purposes without your consent, including marketing or promotional materials. 

 

Disclosure to Third Parties:

We do not share your SMS messaging data or personal information with third-party affiliates for marketing or promotional purposes. This policy excludes the text messaging originator information and any necessary consent records, which remain confidential and are not discussed to any third parties unless legally required. 

 

User Consent and Control:

By initiating SMS messages to Sonder Therapy, you consent to the collection and use of your information as described in this policy. You have the right to withdraw your consent at any time or request the correction or deletion of your personal information by contacting:

Tina Blemings 
Sonder Therapy
3070 Jefferson Blvd
Windsor ON N8T 3G9
 

Retention of Personal Information:

Personal information related to SMS messages will be retained only for as long as necessary to fulfill the purpose for which it was collected or required by law. Once no longer needed, the information will be securely deleted or anonymized.

 

Changes to the Policy:

We may update the SMS messaging privacy policy from time to time to reflect changes in our practices or legal obligations. Significant updates will be posted on our website and communicated to users where appropriate.

 

Email Privacy Policy

Sonder therapy is committed to protecting the privacy of our users and clients when communicating via email. This policy outlines how we collect, use, and safeguard your email information to ensure compliance with privacy laws.

 

Collection of email information:

We collect your email address and any other information you voluntarily provide when you sign up for our services or communicate with us through email. This information is collected with your knowledge and consent.

 

Use of Email Information:

Your email information is used only for:

• responding to your inquiries or requests

• sending you updates, newsletters, and service-related communications with your consent.

• Providing information related to our services or your account.
   

We will not use your email for unrelated purposes or share it with third parties for marketing.

 

Retention of Email Information:

Your email information will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws. Once it's no longer needed, we will take steps to securely delete or anonymize it.

 

Change to this Policy:

We reserve the right to update this email privacy policy as needed to reflect changes in our practices or legal obligations. Any significant changes will be communicated through our website or email.

 

For questions or concerns about this email privacy policy or our privacy practices, please contact:

 

Tina Blemings 
Sonder Therapy
3070 Jefferson Blvd
Windsor ON N8T 3G9
 

 

Policy Page last updated: November 12th, 2024